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Does it seem like your SRE team is starting to look way too much like the familiar Ops team that you have always known? It’s easy to fall back on the well known patterns of production support. While it is critical to have strong Operations expertise, it is equally critical that your SRE team adopt a new mindset. We strive to drive our operational burden to zero. We look to automate last year’s work to make room for new challenges. We make the time to eliminate TOIL in our daily tasks.